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We will contact you within 1 working day, please pay attention to the email with the suffix “@feebeejewelry.com”

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Frequently Asked Questions

About Company

We are not only a factory, but also have service and sales capabilities. The combination of the two results in cost savings and better, more convenient delivery of our products.

Sure! Here is a revised version of your invitation:
We would like to invite you to visit our factory in Yiwu. Please let us know when you plan to be in the area, and we will arrange for transportation to pick you up and take you to our factory. The timing is flexible and can be adjusted based on your schedule. We look forward to the opportunity to show you our operations!

Yes! We have an sample showroom showcasing a diverse range of styles for you to explore and evaluate.

As a Yiwu Zhejiang, China-based stainless steel jewelry manufacturer, we’ve been creating exceptional stainless steel jewelry since 2012.

About Products

For customized orders: we have a minimum order quantity of 100 for each SKU,some styles may reach 300. This is because our production process is optimized for larger orders, and it is not cost-effective for us to produce smaller quantities. We understand that this may not be ideal for everyone, but we have found that it allows us to provide the best quality and service to our customers. Thank you for understanding.

For stock orders: Please place your order directly on our website shop.feebeejewelry.com

That is a pity, Our inventory changes so quickly that I can’t guarantee that. Generally, we aim for 80%-90% fulfillment, Thanks for understanding.

Sure thing. However, please be aware that there is a sample fee and shipping cost. Once you pay for it, we’ll get it arranged and sent out to you right away.

Yes, we can definitely help you with that. Please send us the pictures/artwork and let us know the size details (length, width, diameter, etc.) so that we can check and provide you with a quote. For custom orders, the MOQ is usually 100 to 300 pieces per item and the lead time is around 20-35 days.

Our discount level is determined based on your historical purchase amount. For details, you can consult our WhatsApp customer service (+86 181 6802 1916) or email to inquire about our discount level policy.

About Payments

We accept credit card; bank transfer and paypal as payment methods

About Customization

Normally it will take 3–5 weeks (20-35 days) for production depending on different quantity. Any urgent order, please contact our salesperson.

We can help enhance your brand value by providing customized packaging and quality products. Our designers and sales staff will work with you throughout the entire process to recommend and complete your ideal packaging.

We use the process of PVD Coating our 18K/14k/Rose Gold,Black, Blue jewelry (0.03-0.08 microns thick) over stainless steel combined with high-polishing treatment ensures that the color retention lasts over two years.

We have got the REACH test report from SGS, which could ensure the low Lead, low Cadmium, and low Nickel Release.

Please note that we try to make sure most of our  items meet the REACH standards.

Additional, we have no any complaint about the safety issue since 2012.

A Non-Disclosure Agreement (NDA) is a vigilant sentinel ensuring that your confidential elements are protected.will be signed necessarily before discussion on clients designs with CAD or other sketches.

About Shipping & Services

Each item is packed in a single opp bag, then put into a bigger one with a code and quantity label. Finally, we will then protect your product again with bubbles.
We also could pack the goods according to your request.

* Please note the delivery time = processing time + shipping time

(this does not include any customs delays, weekends, holiday periods, and any unforeseen circumstances.)

* Processing starts after your payment confirmed. Normally, it needs 2-3 days.

The processing time depends on the quantity of items.

* Shipping time is based on the shipping agent you chose.

We usually use DHL for delivery. It takes 3-5 working days to deliver to North American and European countries.

For South American countries. It depends on the difficulty of local customs clearance.

We use DHL by default, but some people may choose FedEx, UPS, TNT, EMS, etc., depending on their preference and the convenience of customs clearance in their location

The shipping commercial invoice is necessary for your customs clearance. Customs may ask for this document, and usually the higher the invoice amount, the higher the tax.

It depends. Usually, you don’t have to pay tax for each order. Taxes may be charged only if the package is checked by customs, or the shipping invoice value is high, subject to your country’s customs rules.

If you find the goods broken when you receive the order, please take some pictures for us. After our Quality Inspection Team check the pictures, we will compensate you by your next order or refund the money to you.

Sure, we could send you the photos of your order by email in time without any watermarks.

We have got the REACH test report from SGS, which could ensure the low Lead, low Cadmium, and low Nickel Release.

Please note that we try to make sure most of our  items meet the REACH standards, but not 100%.

Additional, we have no any complaint about the safety issue since 2012.